Senior Support Engineer is responsible for resolving the most complex escalations within Support. Ideally, nothing should pass Specialized Support unless it is an issue that only other departments can address.
The specialized Support staff is to set an example with every customer they handle. Some of the most important responsibilities are providing mentorship, training, and support to our junior staff, reducing the overall inflow of tickets and escalations. The creation of the technical documentation, quality oversight, and work with the Support Management and other Departments are essential to the specialized team's success.
"Next issue prevention" and effective escalation management to the Product Development are the critical elements of success. Imunify360 is an innovative security solution, powered by Artificial Intelligence, for Linux web servers. It is designed specifically for shared and VPS/Dedicated servers. The automated, easy-to-use security solution with the six-layer approach to security delivers comprehensive and complete attack prevention.
More details about the project you can find on our website Imunify360.com
This role consistently interacts with key customers and is required to spot and communicate opportunities or pain points for additional services or solutions that we can provide to our customers.
Excellent English language (written and verbal) proficiency and ongoing growth of technical skills are required.
You will show us:
What you will do:
We’ll give you:
If you want to become a part of a friendly team, to work with the latest, leading technologies, be proud of your work, and want to be part of something bigger - we are waiting for you!
Let’s make it a win-win for you and CloudLinux. Do not put off until later - apply today and our team will gladly welcome you.
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